Our Services

Introduction

Citynet, was founded in 1997, and has continued as a property management, facility management and broking “house” for over 25 years.

Through controlled and consistent growth, we have established ourselves in the commercial, retail and residential property arena, to date we manage over 80 properties. This has been realised by a dedication to contributing concrete and tangible returns for the landlords and investors whom we represent.

Citynet’ s core activities are:

  Citynet commercial and residential property management

  Citynet commercial and residential leasing

  Citynet facility management

  Citynet utilities management

By its very nature, property management is a varied and complex discipline requiring a broad knowledge base and a constant focus on service and delivery. CITYNET offers a superior Commercial Property Management service, the skills needed to achieve this have been honed over 25 years in the industry.

The disciplines that contribute to successfully managed portfolios include:

  Strict control on income and expenditure

  Focused tenant-landlord relations and liaison

  Effective collection processes and results

  Proactive facility management strategies and outcomes

  Superior hardware and software infrastructure

  A driven and accomplished leasing division

  Innovative approaches to the management of every property

  An unrelenting focus on accurate recoveries and the management of utilities

  A passion to ensure that the techniques we employ and the advice we provide are of the highest standard from a professional and ethical perspective.

Range Of Services

Our clients, most of whom are long standing , have come to rely on us to deliver;

  Financial control on income and expenditure.

  Service focused tenant / landlord relation and liaison.

  Pro-active facility management, maintenance, and preventative maintenance strategies.

  Superior hardware and software (MDA) infrastructure.

  A dynamic letting division.

  Intense vetting processes

  Focused and driven leasing and lease administration.

  Experienced and service orientated staff.

  Creative and innovative management strategies.

  Accurate attention to recoveries.

  Dynamic relations with City Council and other utility entities.

Personnel, Knowledge And Experience

Our head office management team (from where all activities are generated and controlled) is compartmentalised into Accounts, Facilities, Administration and Leasing departments each of which runs independently and in unison with the other. We run MDA property management platform which delivers reliable and quality reports to ourselves and our clients.

The entire process and organisation is managed by a skilled and experienced management team all of whom have been employed by Citynet for over five years and are experts in the field of commercial property and residential property management and administration.

Activities

Our services will be implemented to ensure the successful outcome of the project and include;

  Generating accurate rent rolls and rental invoices including service and recovery charges.

  Effective collection of all amounts due and payable per the billings above. The various processes in this regard are discussed and agreed between us and our clients at inception of the contract and then again from time to time as required (for example handing over to attorneys and litigation etc.).

  All aspects of facility management are effectively dealt with by Citynet from; inspection and reporting to repairs, maintenance (both “ad hoc” and planned) to the management of utilities and the implementation and management of service providers such as plumbers, electricians, lift companies, cleaning, and security companies etc.

  Requirements in terms of the Occupational Health and Safety are implemented.

  Accounting functions from billings and receipting, creditors payments, bank reconciliations, VAT payments and engaging with Auditors queries from time to time.

  Property Administration functions include the “pulling together” of all disciplines detailed herein and ensuring the asset is in a sound administrative order. Including but not limited to lease administration, tenant liaison, client liaison, statutory compliance.

  Our leasing team comprises three brokers and two administrative assistants whom are responsible for proper vetting and lease finalisation.

  Regular leasing and occupant audits are conducted to ensure credibility of the rent roll.

  Ancillary services include legal and HR advice, negotiation and project management.

Measurables And Reporting

A detailed management report will be presented to client at the end of each month including management minutes, rent rolls, leasing reports, facility management report, cash flow statements, bank reconciliations and utility recovery spread sheets.

Through the co-ordination of multiple work streams, personnel management and integrated service delivery, CITYNET adds value to our customers’ organisations. We further guarantee increased productivity and well managed, secure, clean, and well maintained environments.

The CITYNET approach to facility management combines all support services into an integrated solution. Our dedicated team are on call 24 hours a day and 365 days a year to handle any queries and calls to action.

From leasing in the commercial, industrial, retail and residential environments to the sale of investment properties throughout South Africa, CITYNET Commercial Property Broking has been providing clients with comprehensive commercial broking services for over 25 years.

These services are highly specialised and require not only knowledge of the specific area in question, but also a high degree of competency, industry knowledge and the development and maintenance of long term relationships.

Some of our recent notable accomplishments include:

  Norwood Urban Village

  Bruma Urban Village

  Sunhill Shopping Centre – Placement of Shoprite and various other tenants

  McDonalds Commissioner Street

  SHRA – Social Housing Regulatory Authority – Administration of 1000+ residential social housing units

CITYNET, from its inception, has prided itself on the numerous mandates it has been awarded and fulfilled in our project leasing division.

A few of our recent projects include: Diepsloot Mall (15 000m²); Newtown Mall (5 000m²); Tower Mall in Klerksdorp (15 000m²); Eyethu Mall in Orange Farm (26 000m²); and The Pines (5 000m²).

We have also secured the mandate to lease and administer the J One building in Braamfontein, a 10 000m² student village, as well as University Gate – a 6 000m² student village in Braamfontein.

CITYNET Utilities is a highly specialised division and offers services in the commercial arenas of utilities management, legal and labour and development management. The required knowledge has been gleaned over many years and forged out of the requirement to assist our clients in dealing with a myriad of challenges within the property industry.

Our services include:

  Scrutiny, assessment and analysis of council and utility accounts

  Formal dispute and dispute resolution with council and utility companies

  Legal representation and advice in leasing and conveyancing

  Labour representation, dispute resolution and advice

  Commercial property development, facilitation

  Valuations and disposals